2 year guarantee on all bikesPrice Promise

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Orders and Returns


Change of heart!

At Just Balance Bikes our priority is to ensure that you are satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 14 days of the purchase date for a full exchange or refund, minus the despatch/fulfilment cost of £5.50. We suggest your method of posting is registered or signed for as you are responsible for the goods in transit. The return address is:

Just Balance Bikes
Pure Offices
Hatherley Lane
Cheltenham
Gloucestershire
GL51 6SH

Any item can be returned to us for any reason provided it has not been used and is returned in its original unopened packaging and with a valid proof of purchase.


Faulty goods.

We hope you receive your balance bike in tip top condition, but we know that sometimes things can go wrong. However help is on hand. On receipt of your order, if you have an issue or a faulty item please contact us Immediately on 01242 802 796 or use our contact page.
We will ensure that the problem is resolved as soon as possible.

Please have a copy of your order number to hand.

The product specification and details were correct at the point of publishing to the website. The manufacturer reserves the right to make improvements to the specification which may result in minor differences to the product shown.


Refunds

Refunds will be processed using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt.